Master FAQ

MASTER – FAQ – for all the procedures below, kindly log on to the ESS Screen and cross-check the FAQ – Answers from the Master Tab.

• How to change the present address and the permanent address
  • If in need of change in any of the address, click on the necessary tab and enter the exact details, after entering click on the update button, the changes will be saved.
• If the present address and the permanent address are the same, should I add both
  • Yes, the screen is designed to enter both the details. For database purposes. But it can be edited as per the decision from the Organization.
• Why Workflow Approval
  • Workflow approval is added to ease the organization’s request flow. That is the employee’s direct interaction to receive requested for and request to.
• How to know the status of the Workflow approval
  • Under the Master dashboard tab – in the workflow approval, we can see both “Request by Me” and “Request to Me” tabs, when clicking the preferred tab, we can know the status of the Workflow Approval.
  • A proper email with details will be sent to the logged email id.
• Where can I see whether the Workflow approval is approved, pending or rejected
  • On the same screen itself we can see the status.
• Can I change the request after sending it to the concerned person
  • Yes, we can resend the request by clicking the resend option after changing.
  • Once the request is sent, after the concerned person has viewed it, we can either email with the created requested and can be resent.
• Will I receive an email from the concerned person upon action to my request
  • Yes, whatever the result may be, a default will receive an email.
• Not able to view the request while accessing the application number
  • Always contact the admin, they will sort out the issue.
• If the Authorized person didn’t receive my request, can I resend the request again
  • Yes, the employee can resend the request by clicking the same button.
• What if the Authorized person has received the notification twice on different timings.
  • They will respond back for the request because both the request are the same.
• If an employee is new, how will the employee know who is the concerned person for approving the request
  • While joining the Organization itself, the employee will undergo the Induction, if not the screen will automatically direct to the concerned person.
• Should an employee need to fill all the experience attained
  • Yes, it is mandatory to enter all the experience gained, the most needed database for the concern.
• Should a newly joined employee fill the e-form
  • Concern may ask for an internship which is based on the current career description.
• I worked for only a few months, must I enter the details
  • Yes, the employee need to enter the detail.
• Whose reference can be added to the reference list
  • It can be Managing director, Authorized person, or immediate head for the employee.
• Company is in a different location, should I mention it
  • Yes, the detail has to be entered.
  • If the same company also we need to enter.
• My Course or Institute is not listed in the column, whom should I contact to change it
  • Contact the admin for adding.
• Can I add a dual specialization degree
  • It is an added advantage, we can enter with valid proof of degree earned.
• The position is for PG category, can I add my UG degree also
  • As said, earlier it may be needed for future endeavors.
• Can I add my certification course
  • Should add, in case for the performance appraisal or internal transfer for the particular skill
• I have an online course completion is it possible to add
  • If the online institute is recognized it can be added.
  • Or can contact admin for uploading it.
• Can I add an Internship cum course certificate
  • It will be a added advantage, because adding the internship is always valid and also with certificate with experience is much appreciated.
• Whom can I select as a nominee
  • ESI – family members and dependents.
  • PF – Based on the employee preference.
  • Gratuity – it can be only legal heir
• Is there any restrictions on the percentage option
  • Completely based on the employee’s wish.
  • Certain percentage can be chose, contact admin for details.
• ESI – Who are all the nominees for ESI, should the husband/wife must be the nominee or my parents also.
  • It can be as follows.
    • Spouse
    • Minor dependent son
    • Dependent unmarried daughter
    • Dependent son receiving education
    • Dependent infirm son
    • Dependent infirm unmarried daughter
    • Dependent father
    • Dependent mother
    • Brother
    • Sister
    • Dependent son receiving education
    • Others.

…Transaction FAQ