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Solution

Solution Path: Maintenance>Master>Solution The solution screen is responsible for defining solutions along with details of the time usually taken to solve them. This can be considered as a response to the problem screen and their relationship can be understood by checking Problem vs Solution.
  1. Code/Name: Enter a code and its corresponding name of the solution that is to be defined in these fields.
  2. Estimated Time: Specify the estimated time taken to solve the problem.
  3. Remark: Now you must explain the solution for the problem in the right order and in language that is comprehensible in the remarks field.
  4. Click the Save button

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