Call Register option is the User Interface which is used to register all compliance received from inside the company or clients from outside.

The clear information about the compliant  should be gathered from clients (reporter) which will used to understand nature of problem.

Call Register User Interface

Source Type:

The Call recevied from different source.

• Party
• Party Branch
• Contact
• Employee
• Applicant
• Lead

Party

If  the Source Type  is selected as  “Party”  then  all available Party in the  database will be populated.

Branch :  If the party having more than one branch then this option is used to select the Branch in which the compliant received.

Contact : If Source Type as Contact the all the contact in our database will be populated here.

Empoyee :  When source type selected as “Employee” then all employees names will be populated here.

Call Type :   Domestic / International . This setting used to filter the calls from call register.

Call Mode :  Mode of call received like Phone, email , in person etc.,

Nature of Call :  Set Warranty / AMC / Chargeable Call – identify whether cost effective.

Priority :  Used to take action depends on priority of complaints. Critical / High priority complaints should addressed immediately

Allotted Type :  Once the service call registered then the next process is identifying right service engineer (technician) and assign the compliant to him. This option tells whether assigned Service Engineer is company Employee or out Sourcing. This is called as Allocation.

Call Status :  Call status will be updated by Service Engineer once he complete the Call.

Location :  Place of complaints received.

• Indoor : within company premises
• Outdoor :  outside of the company